Frequently Asked Questions

Without an e-mail confirming your registration it is impossible to access the site. In this case, start the registration again with the correct e-mail. You may need to create a new e-mail.

Your provider may have set up spam-filters so that letters from the online auction can’t reach you. In this case, try to create a new e-mail, or ask your provider regarding this issue.

To change the bid, follow these steps:
1. Go to the auction page.
2. Enter the amount of the bid.
3. Click the “Make a bid”.
Your bid must exceed the Best bid on the value within the step of the auction. If there is the value of the buynow-price established and published in the bidding, it is allowed to set the bid equal to the buynow-price.

You can refuse to participate in the bidding only if you have set the bid that is not the Best bid or the Second bid among all buyers.

You will be sent an email notification that your bid has been outbid.

Results of the bids can be viewed on the auction page.

Auction winner is the participant who made the maximum bid. In case if the two bids of Buyers are equal, the advantage gets the Buyer, whose bid was first registered in the bidding. It should be taken into account that if there is a Blitz-price set in the bidding, when someone makes a bid, equal to the Blitz-price, the bidding for the domain are terminated immediately.

If the auction winner does not fulfill his payment obligations, the right to buy the domain goes to the Vice-winner, the bid of which was the second in the bidding. However, he becomes the winner of the auction.

In the case of non-payment for the won item within 4 days, the domain will be re-offered for sale.

Buy now – is an additional option, set by the seller, when putting the domain at an auction, if he agrees to sell his domain for the Blitz-price, without waiting for the bidding. If the buyer takes an advantage of this option, the domain goes to him, and bidding on a given domain is finished.

Domains that are put up for bidding are serviced by the registrar www.directi.com. To speed up the procedure of obtaining the rights to the domain, it is necessarily to have an account in the gotld.com. In this case, the domain will be transferred by pushing inside the registrar and the administration of the auction will be able to control the process of transfer of the domain for the account of the Winner fully. You will need to tape your email from the Gotld account to your profile on Sitetrader.net.

1. To transfer a domain to another registrar transmission side should request the domain transfer code from the current registrar technical support (in another words EPP- or Auth-code). When dealing with some registrars, you can view the code for a transfer in the panel of the domain settings.

2. In addition, you should make sure that the security settings of the domain do not have the lock for transfer, and that you have access to email, which is registered in the contact information of the domain owner.
3. Then, the code is transmitted by the receiving side that initiates the transfer. Usually, transfer service in the panel of the registrar looks like “Transfer domain to us.” Created request for transfer must be paid. The cost of transferring the domain to a new registrar is the cost of registering a domain for a year. And this year, in fact, is added to the term of the domain.
4. After the transfer payment is done, the registrar to which a domain was transferred, sends a request to the current registrar to confirm the transfer.
5. As a rule, the transmitting side receives a notification by email with the question to consent to transfer. It can be of two types. The letter may contain a link that you must go to confirm the transfer. Or, as it is more often happens with international registrars, the letter states that to confirm transfer you need do nothing. And in case of refusal you should go to the link in the email.
After confirming the transfer the domain is transferred to the final panel of the receiving party within 5 days.

As a rule, a domain name is transferred prior to its expiration and its term is extended for 1 year by the receiving registrar. If the payment term of a domain name has expired, the domain is not removed immediately. You still have the opportunity to renew the domain within 30-60 days (depending on the registrar).
If the domain is extended on the side of the transferring registrar during these 30-60 days, and then a request to transfer the domain to another registrar was formed, the domain name will lose 1 year of its term, which was added by the transferring registrar.